All pricing is quoted F.O.B. Fitchburg, MA unless otherwise specified, and net 30 days to approved accounts. Please note in some product lines, our standard method of shipment is KD (knocked down). Some assembly may be required. These prices do not include sales tax, shipping, delivery, crating, uncrating, assembly, storage or installation. Special taxes, e.g., sales taxes, required by laws in individual states must be added to these prices. Prices and specifications are subject to change without notice. Orders are subject to price in effect at the time of acknowledgment. Orders with extended delivery dates are subject to special delivery.

Every order is acknowledged. Orders will be manufactured and invoiced based upon the information on the acknowledgement. If there is any discrepancy, please notify ModuForm immediately. Orders are accepted by Moduform as confirmed by our acknowledgement. All acknowledgements contain an estimated shipping date. Your order may actually ship earlier than the estimated shipping date, depending on the backlog at the time.

We welcome accounts at our usual terms to customers approved by our credit department. Customers requesting open account terms must supply name of bank, three trade references of appropriate size or other financial data that our credit department may deem necessary to properly approve credit. We reserve the right to cancel or change credit terms at our discretion.

Orders entered and acknowledged cannot be changed or cancelled without ModuForm’s consent. The customer is responsible for all costs incurred. Orders for non-standard products are not cancelable.

Customers requiring changes or revisions to existing orders will not incur additional changes unless the order is in process or has been processed. Orders revised after processing has begun are subject to an additional charge.

ModuForm accepts phone orders as a service to meet customer needs. All phone orders must be confirmed in writing within 10 days. If the writing confirmation is not received within this time, the order will be removed from the production schedule. The order will be reinstated with a new estimated ship date after confirming order is received. A purchased order marked “CONFIRMATION” is required. Duplicate orders not marked “CONFIRMATION” are the responsibilities of the customer.

Title to Merchandise shall pass to the buyer upon delivery by ModuForm to the carrier. For purposes of risk of loss, all shipments are F.O.B. factory. If carrier damages goods while in transit, the buyer has the sole obligation of seeking any appropriate recourse against the carrier.

All merchandise is packed to comply with carrier standards. All shipments should be carefully inspected by the consignee before acceptance and the delivery carrier should be requested to record any shortage or damage. Concealed Damages: Notification of concealed damages must be made to the delivery carrier within 15 days after delivery of merchandise. CAUTION:  Carrier liability ceases after 15 days. Shortage Claim: Shortage claims reported more than 60 days after shipment date will not be honored.

All furniture containing plastic, plastic laminates, wood, textiles or metal is sold subject to minor variations or irregularities of color, surface, grain and texture indigenous to their nature and over which we have no control.

Some products in our collection may require assembly and/or field installation. While we will be pleased to supply detailed assembly instructions, we do not assume responsibility for assembly/field installation, unless we have contracted for same in writing.

Returns of merchandise will not be accepted without written factory authorization. Unauthorized returns will not be accepted. Return shipments for reason other than warranted defects will be subject to rehandling and restocking charge, the amount of, which will be determined after the material, is received and inspected. Non-standard items specially built order are not returnable. All returned shipments must be sent freight prepaid, otherwise they will not be accepted.

If you do  not find the answer to your questions above, please contact our customer service center at 800-221-MODU